Payment Methods
Mail Order - Full payment should be sent with order unless you have an approved Credit Account or an Official Order has been accepted. Payment can be made by Credit/Debit Card.
Online Ordering - Full Payment must be made by a valid Credit/Debit Card. Registration ensures that these details are correct. Goods will be sent once a valid payment method can be assured.
Delivery Options
Mail Order - Orders received by 10am will be despatched the same day - stock permitting - via a 2-4 working day service to a mainland UK address (allow 3/5 days to highlands/islands etc). Out of stock items will be despatched asap.
Next day delivery is available - please enquire (extra cost will be incurred). These are not guaranteed services and claims will not be entertained for late deliveries. Export deliveries can be made by Sea/Road/Air - please enquire.
Orders received by 10am will be despatched the same day via a 2-4 working working day service to a UK Mainland address (allow 3/5 days for all other locations). Out of stock items will be despatched when available.
Delivery charges only applies to orders despatched to UK Mainland addresses. All delivery addresses outside of UK Mainland will be subject to further delivery charges and options. You will be contacted in this instance.
Guarantee
Metro health and Fitness is known for providing top-quality fitness goods, top personal training, and reliable service. We are so confident that our customers will be satisfied with our service, that we offer a 14 day Money Back Guarantee. We take away the risk to buy!
If you are unhappy with any of our products we will refund any unused items so long as you return them to us at your expense, in a saleable condition (this means unused and with all packaging in tact.
Returns Policy
Please contact Metro Health And Fitness Ltd before returning any item to obtain a Returns Number. Metro Health And Fitness Ltd will advise on the method of return. Items damaged or faulty within the guarantee period will be exchanged by Metro Health And Fitness Ltd.
Items returned at Customers request are at the Customers expense and will be subject to a 10% re-stocking fee. The cost of transit back to Metro Health And Fitness Ltd will be at the customer's expense.
If goods were originally sent out on "free delivery" and are then subsequently returned for credit, the cost of that outward "free" carriage may be deducted from any credit that is due. Any other shipping costs are not refunded as part of a return.
Books - books cannot be returned unless damaged. Videos & DVD's - Due to the ease of copying this form of material we cannot offer an exchange or refund on videos - unless damaged. If damaged, they will be replaced with the same title free of charge.
Price Policy
A current price list is enclosed with every catalogue and we will endeavour to honour these as long as possible.
Prices on the website are current and will match the current price list. The prevailing on the date the order is received will be classed as the current price.
Ownership of goods
All goods delivered by the Metro Health And Fitness will remain the Metro Health And Fitness's property until all debts owed to the Metro Health And Fitness by the buyer, including any balances existing, are settled.
Metro Health And Fitness Limited reserves the right to alter or amend product specifications, prices or terms without prior notice.
Money back guarantee - on personal training
At Metro Health And Fitness, we offer the highest quality personal training service we possibly can, and to prove that we are offering a full money back guarantee if you don't see any results. Now we're not talking about straight after your first session or even after 4 weeks. But we will put a full money back guarantee if you don't see any results within 12 weeks.
So if you are willing to commit 100% to the advice, programmes, and guidance of our trainers all the way. We will honour this guarantee after 12 weeks.
No Stress!